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Remote host name or IP address. On the client, multiple -remote options may be specified for redundancy, each referring to a different OpenVPN server. Specifying multiple -remote options for this purpose is a special case of the more general connection-profile feature. See the documentation below. As for the support ticket system, that doesn’t seem to be much convenient or customer-friendly either. We found that there is no threaded message system. You can generate a support ticket but you cannot reply to it and to reply your own support ticket, you will have to create a separate ticket.